Us & Our Products
WHAT IS SAT•SUMA?
Sat•Suma is a woman owned, natural handmade soap brand based in Pune, India.
You can read our story here
ARE YOUR PRODUCTS TESTED ON ANIMALS?
No, our products are not tested on animals. Only on willing humans.
ARE YOUR PRODUCTS VEGAN?
Yes, currently all our soaps are vegan. We might introduce some soaps that contain Honey or milk in the future, but that will be stated clearly on the website and on the packaging.
DO YOUR SOAPS CONTAIN ESSENTIAL OILS OR FRAGRANCE OILS?
Our soaps contain natural Essential Oils as well as fragrance oils that are Pthalate Free and skin safe.
Please note that using natural essential oils means that you may not leave the shower smelling like the soap you used. Essential oils are used to provide a mild aromatherapy experience during your bath.
I HAVE SENSITIVE SKIN, CAN I USE YOUR SOAPS?
Yes, all our soaps are formulated for the tenderest of skin. Do have a look at the essential oils on the ingredient list as some oils may cause irritation to very sensitive skin. if nothing else, we keep a range of bars formulated especially for sensitive skin, Lullaby.
In any case, patch tests are highly recommended before using our products. If you do experience any irritation, please discontinue use.
HOW SHOULD I STORE AND CARE FOR MY SOAP?
On receiving the soap, unwrap the soap and keep it in a cool, dry place like your cupboard where you can enjoy its scent.
To prolong the life of your soap in the bath, keep it on a well-drying soap dish, standing upright to allow for it to dry between uses. Please bear in mind that a well-drying dish will ensure that your soap lasts longer.
During the monsoons or if you live in a place with a humid climate, it is likely that your soap might not dry as easily. In such a situation, we recommend that you cut the soap in half and use one half at a time.
IS YOUR PACKAGING PLASTIC-FREE?
We’ve worked hard to ensure that no plastic goes into any of our packaging. From the recycled paper labels on the soaps to the paper tapes we use to seal our packages, we really avoid using any plastic whatsoever.
WHY DOES MY SOAP HAVE IMPERFECTIONS? WHY DOESN'T IT LOOK EXACTLY LIKE THE PHOTO?
Our soaps are handcrafted in small batches and cut by hand and therefore no two bars will be alike. Various uncontrolled factors affect how saponification takes place and hence soaps vary from batch to batch as do designs. You might also find certain imperfections like small pockets of air or a whitish powder on the top of the soap called Soda Ash. All these are superficial and will in no way affect the quality of the bar of soap you are using. These are artisanal products so please allow for slight variations and imperfections, these make each bar unique and that’s what we love about it.
ANY OTHER TIPS FOR ME?
A well-drying soap dish along with keeping the soap dry between uses will prolong the life of your soap.
If you find the soaps are too big for your hands, feel free to cut them into half to make them easier to handle.
Essential oils tend to evaporate over time so we recommend using your soap within 3 months to enjoy its fragrance
Avoid using near the eyes. In case of burning in the eyes, flush with water.
Please conduct a patch test before using any product. In case of skin irritation please discontinue use.
Pregnant women and children should avoid using soaps that contain Peppermint Essential oil.
ARE THE SOAPS SAFE FOR PREGNANT WOMEN AND CHILDREN?
It is highly recommended for pregnant and breastfeeding women to check with their physician regarding which essential oils are safe to use.
For children, the soaps are safe to use. Some essential oils like Peppermint should be avoided by both children and Pregnant or Breastfeeding women.
DO YOU TAKE CUSTOM OR BULK ORDERS?
Yes, we do! However, please note that cold process soaps take 4-6 weeks to cure. So if you’d like to place a custom order, we would need to finalize the design, fragrance etc. at least 2 months in advance to be able to give you your finished product in time.
For Bulk orders as well, unless we do have stock available you might need to place your order with us at least 6 weeks in advance.
Orders
HOW CAN I MAKE A PURCHASE?
In order to purchase our products, go through the shop page in the website. Once you have zeroed in on your choice, click on the ‘Add to basket’ icon next to your chosen product. Once you have chosen all your products like this look for the shopping basket icon on the top right corner. You will find all your products, their prices and other options displayed here. You will then be prompted to complete your payment and add the delivery details.
WHAT KIND OF PAYMENTS DO YOU ACCEPT?
We accept two types of Payments.
- Payments made via Razorpay: i.e through credit/debit cards (Visa and Mastercard), E-Wallets, UPI, and Internet banking.
- Manual Bank Transfer: With this option, you will need to manually add us as a Payee to your bank account and transfer money from there. Please note: your order will be on hold until your payment is cleared with us and you send us a screenshot of the payment. If the payment isn’t cleared within 7 days your order will be cancelled.
WHAT ARE YOUR SHIPPING OPTIONS?
We offer two types of shipping options:
- Domestic- This is for orders outside Pune. We ship via Shiprocket and offer a flat charge of Rs. 80 for shipping.
- Local- this is a free shipping option and is only available to pin codes in Pune. With this option, you could either come and pick up the soaps in person in Baner, Pune or then we can arrange for a Dunzo which will be charged separately.
HOW MUCH DOES SHIPPING COST?
We offer two types of shipping options:
- Domestic- This is for orders outside Pune. We ship via Shiprocket and offer a flat charge of Rs. 80 for shipping.
- Local- this is a free shipping option and is only available to pin codes in Pune. With this option, you could either come and pick up the soaps in person in Baner, Pune or then we can arrange for a Dunzo which will be charged separately.
WHEN WILL MY ORDER BE SHIPPED?
We typically dispatch orders within 3-5 business days from the receipt of the order unless specified by us. Currently Sat.Suma is a very small business it takes a little while to process the orders and get everything shipped out but we are constantly working towards shipping out your orders at the earliest.
CAN I CHANGE MY ORDER?
We try to process your orders as soon as possible so changes may not always be possible. Please send us an email within 24 hours of placing your order at hello@sat-suma.com so that we can try and help you out.
CAN I CANCEL MY ORDER?
Yes you can cancel your order, however you must do so within 24hrs of placing the order. Please email us on hello@sat-suma.com if you need any assistance on this.
CAN I RETURN A PRODUCT OR GET A REFUND?
Due to the nature of our products, unfortunately, we do not offer any refunds or accept returns. If you are unsatisfied with a product, please feel free to mail us at hello@sat-suma.com with the problem you might be facing and we will try our best to resolve it.
CAN'T FIND YOUR ANSWER?
Please mail us at hello@sat-suma.com with your question and we will get back to you shortly.
Shipping
WHERE CAN I FIND MY TRACKING DETAILS
You can track your order via this link:
Once the shipment has left the studio and been picked up by a courier partner, you will also receive a tracking id via email or SMS. Incase you have not received it, please email us and we can send it across to you.
WHY IS MY SHIPMENT DELAYED? WHAT CAN I DO ABOUT IT?
We are not responsible for any delays once the shipment has left our studio. In case your shipment is delayed, please email us at hello@sat-suma as soon as you find out about the delay. We will work with the courier partner to expedite the delivery. We are not aware of delays in shipment delivery unless the customer lets us know about it.
MY SHIPMENT CLAIMS TO BE DELIVERED BUT I HAVE NOT RECEIVED IT, HELP!
In case you have received an intimation that your parcel has been delivered but you have not received it, you must get in touch with us immediately via email. In such cases, time is of the essence and we have to inform our shipping aggregator about this case for them to investigate the issue. The shipping aggregator gives us up to 48 hours to claim an issue with a delivery. Post 48 hours, they mark the case as closed and will not open it under any circumstances. If you get in touch with us 48 hours after the shipment is claimed as delivered, we will not be liable to the loss of this product. We will be unable to refund or replace your product since there is no way for us to verify if the shipment was delivered at all or not.
MY SHIPMENT HAS REACHED ME BUT MY BOX IS DAMAGED.
In case you have received a damaged parcel, please shoot an unedited unboxing video of the damaged box and products and share it with us immediately. We will then be able to take it up with the shipping aggregator. If more than 48 hours pass after receiving such a parcel, we will not be not be liable to the damaged products or box. We will be unable to refund or have your product returned to us as we will not be able to take it up with the courier company.
I HAVE RECEIVED MY ORDER BUT ITEMS IN IT ARE MISSING
In case you have received a parcel with products missing, please shoot an unedited unboxing video of the box and products and share it with us immediately.
Once the team has verified if this is accurate, we will be in touch and take it from there.
We take utmost care to ensure packages are packed properly with all products inside the box.