Us & Our Products

Sat•Suma is a woman owned, natural handmade soap brand based in Pune, India.

You can read our story here

No, our products are not tested on animals. Only on willing humans.

Yes, currently all our soaps are vegan. We might introduce some soaps that contain Honey or milk in the future, but that will be stated clearly on the website and on the packaging

Our soaps only contain natural Essential Oils. We don’t use fragrance oils in our soaps unless requested for in a custom order.

Please note that using natural essential oils means that you may not leave the shower smelling like the soap you used. Essential oils are used to provide a mild aromatherapy experience during your bath.

Yes, all our soaps are formulated for the tenderest of skin. Do have a look at the essential oils on the ingredient list as some oils may cause irritation to very sensitive skin. if nothing else, we keep a range of bars formulated especially for sensitive skin, Lullaby.

In any case, patch tests are highly recommended before using our products. If you do experience any irritation, please discontinue use.

On receiving the soap, unwrap the soap and keep it in a cool, dry place like your cupboard where you can enjoy its scent.

To prolong the life of your soap in the bath, keep it on a well-drained dish, standing upright to allow for it to dry between uses.

We’ve worked hard to ensure that no plastic goes into any of our packaging. From the recycled paper labels on the soaps to the paper tapes we use to seal our packages, we really avoid using any plastic whatsoever.

Our soaps are handcrafted in small batches and cut by hand and therefore no two bars will be alike. Various uncontrolled factors affect how saponification takes place and hence soaps vary from batch to batch as do designs. You might also find certain imperfections like small pockets of air or a whitish powder on the top of the soap called Soda Ash. All these are superficial and will in no way affect the quality of the bar of soap you are using. These are artisanal products so please allow for slight variations and imperfections, these make each bar unique and that’s what we love about it.

If you find the soaps are too big for your hands, feel free to cut them into half to make them easier to handle.

Essential oils tend to evaporate over time so we recommend using your soap within 3 months to enjoy its fragrance

Avoid using near the eyes. In case of burning in the eyes, flush with water.

Please conduct a patch test before using any product. In case of skin irritation please discontinue use.

Pregnant women and children should avoid using soaps that contain Peppermint Essential oil.

It is highly recommended for pregnant and breastfeeding women to check with their physician regarding which essential oils are safe to use.

For children, the soaps are safe to use. Some essential oils like Peppermint should be avoided by both children and Pregnant or Breastfeeding women.

Yes, we do! However, please note that cold process soaps take 4-6 weeks to cure. So if you’d like to place a custom order, we would need to finalize the design, fragrance etc. at least 2 months in advance to be able to give you your finished product in time.

For Bulk orders as well, unless we do have stock available you might need to place your order with us at least 6 weeks in advance.

Orders

In order to purchase our products, go through the shop page in the website. Once you have zeroed in on your choice, click on the ‘Add to basket’ icon next to your chosen product. Once you have chosen all your products like this look for the shopping basket icon on the top right corner. You will find all your products, their prices and other options displayed here. You will then be prompted to complete your payment and add the delivery details.

We accept two types of Payments.

  1. Payments made via Razorpay: i.e through credit/debit cards (Visa and Mastercard), E-Wallets, UPI, and Internet banking.
  2. Manual Bank Transfer: With this option, you will need to manually add us as a Payee to your bank account and transfer money from there. Please note: your order will be on hold until your payment is cleared with us and you send us a screenshot of the payment. If the payment isn’t cleared within 7 days your order will be cancelled.

We offer two types of shipping options:

  1. Domestic- This is for orders outside Pune. We ship via Shiprocket and offer a flat charge of Rs. 80 for shipping.
  2. Local- this is a free shipping option and is only available to pin codes in Pune. With this option, you could either come and pick up the soaps in person in Baner, Pune or then we can arrange for a Dunzo which will be charged separately.

We charge a flat rate of Rs. 80 for shipping. We also have a local pick up option available for those living in Pune. In this option you could either come and pick up the soaps in person in Baner, Pune or then we can arrange for a Dunzo which will be charged separately.

We typically dispatch orders within 3-5 business days from the receipt of the order unless specified by us. Currently Sat.Suma is a very small business it takes a little while to process the orders and get everything shipped out but we are constantly working towards shipping out your orders at the earliest.

We try to process your orders as soon as possible so changes may not always be possible. Please send us an email within 24 hours of placing your order at hello@sat-suma.com so that we can try and help you out.

Yes you can cancel your order, however you must do so within 24hrs of placing the order. Please email us on hello@sat-suma.com if you need any assistance on this.

Due to the nature of our products, unfortunately, we do not offer any refunds or accept returns. If you are unsatisfied with a product, please feel free to mail us at hello@sat-suma.com with the problem you might be facing and we will try our best to resolve it.

Please mail us at hello@sat-suma.com with your question and we will get back to you shortly.